CUSTOMER SERVICE

Cerrini is a customer focused company with a strong technical and technological know-how.
The pre and post-sale service to the customers is essential in Cerrini vision, focused to loyalize its customers.

We follow the customer from the initial thinking, providing customized solutions, and especially after-sale, to help the customer to get the best efficiency from the purchased equipment. We have very experienced technicians who can provide operator intensive training to get the best from our machines.

Our mechanical and electronical engineers are available 7 days a week for emergency service.

REMOTE TELESERVICE ASSISTANCE

The remote teleservice assistance provides remote diagnosis and immediate assistance to get your machinery running as soon as possible.

FAULTS CHECK

The fault check software monitors possible faults mapping these directly on a rendering of the machine, thus facilitating the fault tracing and reducing the line downtime.

PREVENTIVE MAINTENANCE PROGRAM

A good preventive maintenance prevents most of the machine faults. the preventive maintenance software warns the operator about expiring of the planned maintenance period of each equipment/part.

SPARE PARTS

A proved identification methodology of equipment parts helps us to provide spare parts quickly and easily even for the most customized or out of production machines.